SHIPPING & RETURNS
SHIPPING POLICY
To make sure yo orders are Completely Correct. We safely reserve 48 hours for processing ALL orders. That means getting all the elements of your order together and packing them. That can take longer during busy holiday season times, but your order will get there on time. We recommend using expedited shipping methods in warm weather months to avoid the melting of chocolates and some gummy candies. We do NOT include free ice packs in meltable orders.
RETURN & REFUND POLICY
Return/Refund Policy
Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, Candie's Candy Store does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) products may NOT be returned unless incorrect items were shipped by CandiesCandyStore.com. We do not accept returns for products that are not broken or delivered incorrectly. The customer will be responsible for the shipping costs on any product returned.
To ensure that you receive the correct product that you are looking to purchase, CandiesCandyStore.com lists all product descriptions as accurately as possible. If you have any questions regarding a product please contact a customer service representative by email at candiescandystore@gmail.com or call 702-561-1511 BEFORE you place your order.
Food products MAY NOT BE RETURNED, so please order carefully as CandiesCandyStore.com cannot issue RMA (Return Merchandise Authorization) for items received due to customer error in ordering. Any unauthorized returns will be considered ABANDONED and no refund will be issued.
Broken or defective products will either be reshipped or customer refunded. We can not be held responsible for any breakage of fragile products during shipping nor melted products shipping in a non-expedited shipping method during warm weather months.
Refund requests must be submitted within 10 days of receipt of the product and are considered based on the criteria mentioned above. To initiate a return or refund, please contact a customer service representative by email at candiescandystore@gmail.com